FREN

Privacy policy

This section, entitled “Privacy”, is intended to inform you of how the personal information you provide to us is processed, on our Site, in our hotel or by any other means.

Cook’s Bay Hotel & Suites undertakes to process the data you entrust to us in a transparent, confidential and secure manner.

In processing your personal data, Cook’s Bay Hotel & Suites recognises the importance of protecting the security of your privacy and personal data, and has drawn up this “Privacy” section in accordance with the strictest data protection criteria and all applicable regulations, in particular French law no. 2018-493 of 20 June 2018 and the General Data Protection Regulation (hereinafter “GDPR”), which came into force on 25 May 2018.

The way your personal data is collected and processed applies to all users of the Site and/or customers of Cook’s Bay Hotel & Suites. Please read it carefully. If you disagree with the process put in place by Cook’s Bay Hotel & Suites, please do not send us any personal information and stop using the Site. By continuing to send it, you acknowledge that you have been informed of the processing of your personal data and accept it.

This “Privacy” section may be amended by Cook’s Bay Hotel & Suites at any time and without notice, in particular due to regulatory changes. The new section will apply from the date it is published on the Site. By providing personal information after these changes have been made, you accept the new section.

Consequently, in accordance with the GDPR adopted by the European Parliament on 14 April 2016 and the amended French Data Protection Act of 6 January 1978, Cook’s Bay Hotel & Suites informs you of the following:

1/ Identity of the data controller

The data controller is SAS Cook’s Bay Resort & Suites, a simplified joint-stock company with share capital of
4,500,000 F CFP, registered with the Papeete Trade and Companies Register under TPI 19 113 B.

2/ Information collected and use of your personal data

We only collect information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed (“data minimisation”).

Your personal data may be collected on various occasions:

Browsing our website

When you browse our Site, information may be recorded on, or read from, your device. We use the Google Analytics audience measurement service. The information collected via Google Analytics (including IP address) allows us to monitor the volume, type and configuration of traffic using our Site in order to develop its design and layout. The information collected also allows us to improve your customer experience by sending offers that are personalised and suited to your needs.

Getting in touch


To get in touch with our teams, we collect the following data through the contact form:

  • First and last name
  • Company name
  • Phone number
  • E-mail address

3/ Cookies

As publisher of the website, Cook’s Bay Hotel & Suites may place a cookie on the hard drive of your device (computer, tablet, mobile…) when you visit our Site.

Cook’s Bay Hotel & Suites uses cookies to let you share content on social networks, to offer you advertising suited to your interests and to know which pages of the site are visited and how often.

For this purpose, we collect the following data:

  • Browsing path followed by a visitor to our website;
  • Length of the visit to the Site or page;
  • The page from which the visitor leaves the Site;
  • The country, region or city from which access took place;
  • Device;
  • Returning or new visitor.

4/ Recipients of personal data

Only Cook’s Bay Hotel & Suites and its authorised sales and marketing staff receive your personal information, within the limits of their respective duties and in accordance with this section.

Cook’s Bay Hotel & Suites does not sell, rent or disclose your personal information to third parties other than companies belonging to its group, its service providers within the European Union, or an administrative or judicial authority that has ordered it to do so.

5/ Security of your personal data

By sending us your personal data, you agree to its collection, transfer and storage for the purposes set out in this section. Cook’s Bay Hotel & Suites uses all technical and organisational security measures to protect your information, in accordance with the regulations.

However, and despite all these precautions, no data transmission over the Internet is entirely secure. Consequently, any communication of your data is at your own risk and Cook’s Bay Hotel & Suites cannot be held liable in the event of an intrusion by third parties for whom your information was not intended.

6/ User rights

Under French law no. 2018-493 of 20 June 2018 on the protection of personal data and the GDPR, as a data subject you have certain rights, which can be exercised by sending an e-mail to: contact@mooreacooksbay.com

These rights are as follows:

1. Right of access to your personal data

You have the right to obtain from Cook’s Bay Hotel & Suites confirmation as to whether or not personal data concerning you is being processed and, where this is the case, the right to access that personal data.

On request, Cook’s Bay Hotel & Suites will provide you free of charge with a copy of your personal data being processed. Further copies may incur an administrative fee.

2. Right to data portability

You have the right to receive the personal data concerning you that you have provided to Cook’s Bay Hotel & Suites, in a structured, commonly used and machine-readable format, and the right to transmit this data to another data controller.

3. Right to rectification of your personal data

You have the right to ask Cook’s Bay Hotel & Suites to correct your personal data if it is inaccurate.

If data is corrected, Cook’s Bay Hotel & Suites undertakes to inform each recipient to whom the corrected data has been sent.

4. Right to erasure of your personal data – “right to be forgotten”

You have the right to obtain from Cook’s Bay Hotel & Suites the deletion of your personal data where one of the following grounds applies:

  • Your personal data is no longer necessary for the purposes for which it was collected or processed;
  • You withdraw the consent on which the processing of your personal data is based and there is no other legal basis for such processing;
  • You object to the processing under your right to object and there are no overriding legitimate grounds for the processing;
  • Where your personal data is processed unlawfully.


Unless otherwise provided, Cook’s Bay Hotel & Suites is not obliged to delete your personal data where the processing is necessary to comply with a legal obligation to which Cook’s Bay Hotel & Suites is subject, or for the establishment, exercise or defence of legal claims in the event of a dispute.

If your personal data is deleted, Cook’s Bay Hotel & Suites will notify each recipient/entity to whom the deleted data has been sent, unless this proves impossible or involves disproportionate effort.

5. Right to object to the collection and processing of your personal data

This right can only be exercised in one of the following two situations:

Where the exercise of this right is based on legitimate grounds; or
Where the exercise of this right aims to prevent the data collected from being used for direct marketing purposes.

7/ Response times

Any request concerning the disclosure, portability, rectification, deletion of or objection to the processing of your personal data must be accompanied by a photocopy of a valid, signed identity document and state the address at which Cook’s Bay Hotel & Suites can contact the applicant.

Cook’s Bay Hotel & Suites undertakes to respond to your request for access, rectification or objection, or any other request for additional information, within a reasonable time not exceeding 1 month from receipt of your request.

8/ Personal data breaches

In the event of a personal data breach, Cook’s Bay Hotel & Suites undertakes to notify the CNIL under the conditions laid down by the GDPR.

If you consider that Cook’s Bay Hotel & Suites is not meeting its obligations regarding your personal data, you may send a complaint or request to the competent authority. In France, the competent authority is the CNIL, to which you can send a request online by clicking on the following link: https://www.cnil.fr/fr/plaintes/interne